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Please note that from Saturday 12th August to Saturday 2nd September we are open 1.30pm - 5.30pm. From 14th August to 4th September we will be open 10am - 4pm, Monday to Friday.

GasCo (South West) Limited


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Terms & Conditions

1 - Material Information

1a - Stone/Marble/Slate/Granite:

All measurements are approximate and may vary slightly. There can be a variation in colour and veining in fireplaces which have been manufactured from natural materials, so may appear slightly different from photographs, printed material and any showroom displays that relate to these products. Any such variation is beyond our control and cannot be regarded as faulty or substandard. Due to the nature of the materials used in construction of these fireplaces it may be necessary to reinforce, repair or use suitable filler to eliminate breccation in the material. All the fireplaces are suitable for use with gas and electric fires as standard. Boxed and lipped hearths are not suitable for solid fuel applications. Should you require solid fuel use, the hearth should be solid, sectioned and supplied with a hearth plate if required. Due to the high moisture content of stone, fireplaces will dry over time and become lighter in appearance. Care must be taken before and during installation, as all fireplaces are untreated and are susceptible to discoloration. It is recommended that the completed installation is sealed with 'Lithofin - Stainstop'.

1b - Cast Iron:

All the cast iron products are delivered with a protective, oil-based coating on polished surfaces. This should be cleaned off during installation. It is recommended that a spray-type oil is applied from time to time in order to avoid rust forming. Ensure that the room in which the cast iron product is being installed is thoroughly dry. Recently plastered walls cause high levels of moisture in the atmosphere and, as a result, rust is almost inevitable. Under no circumstances should a water-based cleaner or polish be used to clean cast iron products. Fire baskets are more prone to moisture from your chimney dropping onto their exposed surfaces. This is likely to promote corrosion, even to plated cast iron products. To minimise this it is recommended that you have your chimney thoroughly swept clean and possibly a suitable cowl fitted. When using ceramic fuel, ensure that none touches any of the polished surfaces. This will help to minimise the possibility of thermal discoloration. When using gas fires, the products of combustion can sometimes cause white deposits to form. These deposits can usually be removed with a soft brush. When using cast iron products in a solid fuel application it is advisable to burn small fires initially. This aids in the tempering of the cast iron. High temperature paint is used on the black and graphite products where fires will burn. This paint will eventually burn off. A proprietary high temperature paint can be used to re-coat your fireplace. Such paint is available from GascoDIRECT.

1c - Timber:

As with all natural materials, timber is subject to natural markings and variation in grain pattern as well as colour which forms the character of the timber. All natural timber surrounds are kiln dried and therefore contact with even the minimum of moisture may lead to movement. Timber mantles should never be installed against a newly plastered wall. Most timbers, especially Cherry, will mature in colour over a short period of time. This is a natural occurrence dependant on exposure to natural light.

2 - Installation

It is strongly advised that you always use a registered Gas Safe installer for all gas installations, a HETAS registered installer for all Solid Fuel appliances, competent electricians for all electrical work and professional, experienced Fireplace Installers for ALL fireplace installations. Please contact us if you need technical help or details of our installation service.

Failure to use such registered installers may invalidate any warranty that the manufacturer of the product offers. Installation instructions are offered by some but not all of the manufacturers, therefore we advise a competent installer be appointed by you in all cases.

Any problems should firstly be reported to the installer. Once the installation has been checked and it is confirmed that the problem is with the appliance, a warranty call by the manufacturers will be arranged.

Before the installation of a gas fire takes place a smoke test needs to be carried out where applicable and a gas soundness test to the existing gas system. A spillage test and a second gas test need to be carried out on completion. These tests should be witnessed and please note that flues with poor draw may be affected by adverse weather conditions. Many flues or chimneys built to specification will not always provide sufficient pull to clear the products of combustion from the fire - this is not necessarily the fault of the fire and rectification works to address the problems may be chargeable by the installer in order to leave the appliance in a safe situation.

We cannot be held responsible for any damage arising from incorrect or unqualified installation. In the unlikely event that there is a defect in any of the products purchased, a replacement will be supplied. Of course, this requires the products to be fully inspected prior to installation as no responsibility for re-fitting or redecoration can be accepted if defective products have been installed. In this case and in the case of accidental damage after installation, in-situ repairs can possibly be made by specialists subject to charge.

3 - Servicing

All gas appliances must be serviced at least once a year by a Gas Safe Registered Engineer. When the warranty period has expired you are welcome to call our sales team who will be happy to take your details and arrange for a service engineer to call.

4 - Delivery & Returns

Delivery rates stated on the website are applicable to mainland England and Wales, please enquire for additional costs outside of these areas. Deliveries are made using either our own transport or reputable carriers.

For security and health and safety reasons, it is required that someone is present to receive the goods in all cases. In the event of a 'palletised' delivery it is advised that at least two persons are present to accept delivery, as the drivers are only allowed to place the pallet at the entrance to the property. Unpacking and moving of goods is the responsibility of the customer, and the pallet is left for customers to dispose of themselves.

All deliveries require checking AND a signature stating 'received in good condition' as standard. Please open and inspect goods in the presence of the delivery driver, as we will accept no responsibility for damage after the driver has left. Once goods are signed for they are deemed the responsibility of the customer.

If for any reason the goods are delivered damaged, such damage must be reported by email within 24 hours of arrival, whereupon arrangements will be made for such replacements as deemed necessary.

If any parts are missing from the delivery, and can be proved to have been ordered in the first instance, then these also need to be reported by email within 24 hours of arrival. Failure to comply with this may incur further delivery charges for any parts missing.

Mail order, telephone and internet sales to individuals (not businesses) are covered by the Consumer Protection (Distance Selling) Regulations 2000 (UK Law Directive 97/7/EC), which protect you by providing a 7 working day 'cooling off' period after the day after the product has been delivered.

You have the option to cancel any order between the time of placing it and 7 working days after delivery. Cancellations must be in writing by post or by email to [email protected] and quoting the order number.

You have the right to receive a refund within 30 days of cancellation. You are advised to retain the packaging. You will find it difficult to return the item without appropriate packaging. The goods must not have been fitted, installed or used in any way. The goods must be unmarked and free from blemishes of any kind, and you must return them in a saleable condition.

The cost of the return is the responsibility of the customer.

If goods are returned after the cooling off period a re-stocking fee will be charged. Further charges will be made if the goods are not deemed to be in the same saleable condition as they were when delivered. If asking us to collect, the customer will also be liable for this cost.

We are not liable for any costs incurred by you or any loss of earnings. For example if a delivery is delayed in anyway and you have to rebook an installer then we are not liable for any extra charges that the installer may charge you. We always recommend that you do not book an installer until you are in receipt of the goods. We are also not liable for any loss of earnings as a result of you taking time off work to accept a delivery even if it is late or delayed.

5 - Privacy Policy

Under the Data Protection Act we wish to inform you that by passing on your personal details, we have the right to use such information as deemed part of our business. We will not hold any credit/debit card details longer than is necessary to complete the transaction, after which these details are deleted.

6 - Order Processing

Once you have placed your order on line, you will receive a confirmation of order. When we process the order you will then receive a confirmation that your order has been placed, together with the credit/debit card receipt by post. Unless we notify you by telephone or email to the contrary, your order should be despatched to you within the time scale indicated on the item when ordering.

When the goods arrive at our warehouse, we will telephone you to confirm the delivery date. Please note that we cannot be specific about times if we use outside carriers as it will be dependent on their own routes on the day.

7 - Warranty

If you have a problem with your appliance within the warranty period and you have your receipt or invoice showing the date of purchase, a call will be made to the manufacturers. The manufacturers are obliged to rectify the problem within a reasonable timescale and must be given the opportunity to correct an issue.

8 - Pricing

All prices stated are fully inclusive of VAT at the current rate. Delivery charges are as stated on each item and may from time to time, be amended as deemed necessary. In the unfortunate event of price rises from our suppliers, Gasco Fireplace Gallery therefore, reserves the right to revise the price of goods until the display prices are updated in the showroom and online.

9 - Accuracy of Information

The information, description, dimensions etc of all product is provided by such manufacturers, and inasmuch as we endeavour to keep the information correct, we cannot take responsibility for typographical errors that may occur. If you require verification of any information it is advised that you ring the help line to clarify. Gasco Fireplace Gallery reserve the right to change specification and design of fireplaces designed by Gasco Fireplace Gallery wiithout formal notice.

10 - Website Usage

Gasco Fireplace Gallery will not accept liability in the event of computer viruses being inadvertently transmitted to users, either from the website or from the use of third party websites to which the site provides links. Gasco Fireplace Gallery will also not accept liability for any loss of business due to the lack of access to our website due to any such failure or maintenance to said website.